AUTOMATE THE FUTURE

CALIFORNIA STATE OF EMERGENCY

​Temporary Service Disruption
Effective from January 7th, 2025
We're currently impacted by the CA wildfire wind storms.
N2 DESIGNS RESPONSE ABILITY AFFECTED

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***UPDATE 1/16/25 @ 3:23 PM (PST):
WHILE WE ARE HUMBLED FOR THE OUTPOURING OF SUPPORT, AND THE SPARRING OF OUR FACILITY, BUT WE WISH WE COULD SAY THE SAME ABOUT SOME OF OUR STAFF & THIER FAMILIES WHOM HAVE LOST EVERYTHING IN A MATTER OF HOURS. AS WE START TO MAKE SENSE OF THIS UNFATHOMABLE DISASTER, WE ASK FOR A LITTLE BIT MORE PATIENCE AS WE SLOWLY RETURN TO NORMALCY. WE WANTED TO MAKE IT CLEAR, THAT WE ARE OPERATING ON A VERY LIMITED CAPACITY AND IN RESPONSE, HAVE BROUGHT ON ADDITIONAL HELP TO ASSIST US IN EXPEDITING ALL SAID ASPECTS OF OUR BUSINESS OPERATIONS. THE FIRES STILL CONTINUE TO RAGE ON, AND EVEN THOUGH WE'RE IN THE CLEAR, FOR NOW, WE STILL GET SPORADIC REPORTS OF NEW FIRES & FLARE UPS THAT ARE EVEN MUCH CLOSER THAN THE DEVASTATING ONES THAT HAVE ALREADY RAVAGED AND DESTROYED OUR CITY. ALMOST DAILY NOW, HIGH WIND AND RED FLAG WARNINGS CONTINUE TO BE BROADCAST AND SO WHILE OUR COMMUNITY COMES TO TERMS WITH WHAT HAS JUST HAPPENED, WE REMAIN ON HIGH ALERT AND MAINTAIN OUR VIGILANCE ALL WHILE DOING OUR PART TO HELP OUR COMMUNITY AND STAFF IN PICKING UP THE PIECES AND MOVING ON. AS WE ARE VERY DISSPOINTED IN HOW THIS HAS AFFECTED OUR ABILITY TO LIVE UP TO OUR EXCEPTIONAL AND PROMPT REPUTATION, WE ARE VERY GRATEFUL THAT WE ARE STILL STANDING HERE AND HAVE NOT HAD ANY DIRECT LOSS OF LIFE CLOSE TO THE N2 FAMILY. WITH THAT SAID, ANY ORDERS RECEIVED WILL BE FULFILLED AS FAST AS POSSIBLE BUT DO UNDERSTAND THAT WE ARE BACKLOGGED WITH A HIGH VOLUME OF ORDERS, AND EVEN MORE SO IN THE WAY OF OTHER DAY TO DAY OPERATIONS SUCH AS SUPPORT, EXCHANGES, RETURNS, RMA & WARRANTY CLAIMS. ANY ORDERS THAT WE RECEIVE, MAY EXPERIENCE A LITTLE BIT MORE OF A DELAY THAN USUALB EFORE THEY CAN BE FULFILLED AS OUR COURIER SERVICES HAVE ALSO HALTED THEIR DAILY PICKUP DUE TO THE LINGERING SMOKE IN THE AIR AND THE HAZARD IT PRESENTS WHEN CONTINUOUSLY INHALED. WE'RE DOING OUR BEST GIVEN THE CIRCUMSTANCES. IF YOU'VE CALLED OR EMAILED US, PLEASE DO NOT CONTINUE TO DO SO AS YOU WILL HEAR BACK FROM US. WE AREN'T JUST SAYING THIS, WE PROMISE THIS. ONCE WE PUT OUT AN UPDATE THAT WE'RE BACK TO FULL OPERATING CAPACITY VIA OUR WEBESITE AND AN EMAIL BLAST - IF YOU STILL HAVEN'T HEARD BACK, WE URGE YOU AT THAT TIME TO REACH BACK OUT TO US TO ENSURE IT WAS ACTUALLY RECEIVED AND NOT SOMEHOW MISSED. IT MAY TAKE A WEEK OR TWO AS WE CHIP AWAY AT ADRESSING EVERYTHING DURING THE LAST TWO WEEKS, BUT KNOW THAT WE'RE GOING TO GET TO YOU. FURTHERMOE, WE WOULD LIKE TO KEEP OUR EMAIL QUEUE AND VOICEMAIL STACK, REDUNDANCY AND DUPLICATE FREE AS BEST AS POSSIBLE IN ORDER TO STAY ORGANIZED AND NOT INUNDATE THE LITTLE BIT OF STAFF WE HAVE WORKING ON RESPONSES. WE WANT TO PREVENT UNINTENTIONALLY ADDRESSING THE SAME CUSTOMER AS THAT TAKES AWAY FROM OUR ABILITY IN GETTING TO THE NEXT CUSTOMER. ANYTHING THAT IS TIME SENSITIVE, WILL HAVE EXCEPTIONS MADE FOR OUR CUSTOMERS AS TO NOT WORRY. IF IT IS SOMETHING THAT CAN WAIT A WEEK OR TWO UNTIL THINGS GO BACK TO SOMEWHAT NORMAL, WE ASK THAT YOU REACH OUT TO US AT THAT TIME. AGAIN, WE'RE TRULY SORRY, HOWEVER, THE BEST SUPPORT WE COULD ASK FOR FROM ANYONE NOT DIRECTLY AFFECTED, IS SIMPLY, PATIENCE FOR US TO RESPOND BACK. WE ANTICIPATE (WITH GREAT OPTIMISM) A WEEK OR TWO MORE BEFORE WE CAN FULLY GET BACK TO REGULAR OPERATING CAPACITY WITH UTILITIES FULLY RESTORED. CURRENTLY, EMAIL IS THE BEST WAY TO REACHOUT TIME. WE WILL STILL MAKE THE BEST EFFORT TO REACH OUT TO THOSE WHOM HAVE REQUESTED IT AND HAVE BEEN PATIENTLY WAITING IN THE ORDER IT WAS RECEIVED, DAILY. 

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***UPDATE 1/7/25 @ 11:35 PM (PST):
AS OF TUESDAY JANUARY 7th***DUE TO THE CURRENT WIND DRIVEN FIRESTORMS, THERE MAY BE SIGNIFICANT DELAYS IN RESPONSE TIME AS THE CURRENT FIRES HAVE AFFECTED OUR UTILITY POWER AND SUBSEQUNTIALLY, OUR ABILITY TO EMAIL AND USE OR OUR PHONE SYSTEMS. THE SAFTEY OF OUR TEAM AND COMMUNITY IS OUR TOP PRIORITY.

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WE DO UNDERSTAND THAT MANY OF YOU ARE STILL WAITING FOR A RESPONSE FOR QUITE SOMETIME. PLEASE REST ASSURRED THAT WE WILL BE TRYING OUT BEST TO ADDRESS EACH OF YOUR EMAILS AND PHONE CALLS AS OUR STAFF HAD JUST CAME BACK FROM OUR HOLIDAY CLOSURE, ONLY TO END UP WITH THIS UNFORTUNATE NATURAL EVENT. JUST KNOW THAT YOUR EMAIL AND/OR VOICEMAIL HAS NOT, WE REPEAT NOT BEEN OVERLOOKED OR FORGOTTEN. AS OUR STAFF TRIES TO GET THROUGH THE HOLIDAY QUEUE OF INQUIRIES, WE MUST ALSO KEEP IN MIND THAT NO LIFE IS WORTH RISKING FOR ANY REASON. MANY OF OUR STAFF HAVE BEEN OUT TO TEND TO THIER MANDATORY EVACUATIONS, AND HAVE FAMILY WHOM HAVE ALREADY LOST THIER HOME AND ARE CURRENTLY DISPLACED WHILE OTHERS THAT ARE FORTUNATE NOT TO HAVE LOST ANYTHING AS OF YET, HAVE BEEN ALLOWED TO WORK FROM HOME.

 

PLEASE ALLOW US SOMETIME AND YOU WILL BE ASSISTED IF YOU'VE EMAILED AND/OR CALLED. WE UNDERSTAND THE FRUSTRATION THIS MAY CAUSE, BUT THE PERFECT STORM OF UNPRECEDENTED DEVASTATION HAS TO BE OUR TOP PRIORITY AND WE WILL NOT BE COMPLACENT AS WE LOOK TO PERSEVERE AND OVERCOME THIS. WE TRULY APOLOGIZE AND ALL WE ASK FOR IS TO GIVE US SOMETIME TO GET TO YOU, BECAUSE WE WILL. AS SOON AS OUR POWER SERVICES, PHONES AND EMAIL SYSTEMS ARE STABLE, WE WILL RESUME OUR AMAZING SUPPORT! ALL THOSE AFFECTED BY THIS ARE ON OUR MINDS, HEARTS AND PRAYERS.